T I A A H

Welcome to Tiaah Care Limited

Privacy policy

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Effective Date: 25-02-2025

We take your privacy seriously. This policy outlines how we collect, use, and safeguard your personal data in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

TIAAH Care Limited
276 Church Road, London, England, E10 7JQ
Email: policy@tiaahcare.co.uk
Phone: 07404682768

We are the "data controller" responsible for how your personal data is used.

2. What Data We Collect

We may collect the following information:

  • Name, address, email, and phone number

  • Date of birth and gender

  • Health-related information (for care recipients)

  • Job application details (e.g. CV, experience)

  • Emergency contact details

  • Website usage data (e.g. IP address, browser type)

3. How We Collect It

Data is collected through:

  • Online forms (enquiry, job application)

  • Phone calls, emails, or in-person communication

  • Our website’s cookies and analytics tools

4. Why We Collect It

We use your data to:

  • Provide and manage care services

  • Respond to enquiries and support needs

  • Process job applications

  • Meet legal or contractual obligations

  • Improve our services and website experience

5. Legal Bases for Processing

We process data under the following lawful bases:

  • Consent — you’ve given clear permission

  • Contract — to fulfil a care or employment agreement

  • Legal obligation — to comply with the law (e.g. safeguarding)

  • Legitimate interests — to operate and improve our services

6. Sharing Your Information

We may share data with:

  • Healthcare professionals and local authorities

  • Payroll, IT, or HR support providers

  • Regulators, where legally required

We do not sell or trade your data.

7. Data Retention

We keep personal data only as long as necessary. For example:

  • Service user records: up to 8 years

  • Job applications: 6 months (unless employed)

  • Financial data: 6 years (for audit purposes)

8. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (where appropriate)

  • Withdraw consent

  • Object to processing

  • Lodge a complaint with the ICO

To exercise any of these rights, contact us using the details above.

9. Cookies

We use cookies for website functionality and analytics. You can control cookie settings in your browser. See our Cookie Policy for full details.

10. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website